Privacy

Privacy Policy

Last updated: August 6, 2026

1. Scope

This Privacy Policy describes how Lynn Ferrier (“we”, “our”, “us”) collects, uses, stores, and protects personal data when providing our services (“Services”).

This Privacy Policy applies to all Services we provide, including but not limited to:

  • Our website
  • IT consulting
  • Managed IT services
  • Infrastructure management
  • Cloud services
  • Technical support
  • Customer communication
  • Projects and professional services
  • Any related online or offline services

By using our Services or communicating with us, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

The personal data we process depends on how you interact with our Services.

Technical Information

When you access or use our Services, certain technical information may be collected automatically.

This may include:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Screen resolution and language settings
  • Date and time of requests
  • Requested resources
  • Referrer information
  • Network information
  • Session identifiers
  • Server log files
  • Error reports
  • Diagnostic information
  • Performance information
  • Security-related events

We use this information to:

  • Provide and operate our Services
  • Maintain the security of our systems
  • Prevent fraud, abuse, and unauthorized access
  • Diagnose and resolve technical issues
  • Monitor system health and availability
  • Improve reliability and performance
  • Protect our infrastructure

Contact Information

If you contact us, request information, or otherwise communicate with us, we may process information including:

  • Name
  • Company name
  • Email address
  • Telephone number
  • Postal address
  • Job title
  • Communication history
  • Files and attachments
  • Any information you voluntarily provide

This information is used to:

  • Respond to inquiries
  • Provide customer support
  • Prepare quotations
  • Communicate regarding projects
  • Deliver requested services
  • Maintain customer relationships

Customer Information

If you become a customer, we may process information necessary to provide and manage our Services.

This may include:

  • Customer account information
  • Company information
  • Contact information
  • Service configuration
  • Project documentation
  • Support history
  • Technical documentation
  • Communication records
  • Service-related information
  • Billing information

This information is used to deliver, manage, and improve the Services we provide.

Payment Information

When purchasing our Services, we may process information required for billing and payment.

This may include:

  • Billing name
  • Billing address
  • Invoice information
  • Payment status
  • Transaction identifiers
  • Tax-related information
  • Financial records required for accounting

Payment credentials are generally processed by specialized payment providers and are not stored by us unless required to complete a transaction or comply with legal obligations.

3. Information Processed by Third-Party Service Providers

To operate and deliver our Services, we use trusted third-party service providers.

Depending on the Services provided, these providers may process personal data on our behalf.

Infrastructure and Hosting

Infrastructure providers may process:

  • IP addresses
  • Network information
  • Connection metadata
  • Server log files
  • Storage metadata
  • Backup information
  • Infrastructure diagnostics

Security and Network Protection

Security providers may process:

  • IP addresses
  • Request metadata
  • Browser information
  • Device information
  • Security events
  • Fraud detection information
  • Traffic analysis
  • Connection information

Payment Processing

Payment providers may process:

  • Name
  • Billing information
  • Payment information
  • Transaction identifiers
  • Fraud prevention information
  • Tax-related information

Error Monitoring and Diagnostics

Monitoring providers may process:

  • Error reports
  • Performance metrics
  • Browser information
  • Operating system
  • Device information
  • Diagnostic information
  • Stack traces
  • IP address where necessary to diagnose issues

Communication and Data Storage

Communication and storage providers may process:

  • Contact information
  • Business communications
  • Documents
  • Attachments
  • Customer records
  • Project information
  • Backup data

Third-party service providers process personal data only where necessary to provide services on our behalf, support the operation of our Services, fulfill contractual obligations, or comply with applicable legal requirements.

4. How We Use Personal Data

We may process personal data to:

  • Provide our Services
  • Manage customer relationships
  • Respond to inquiries
  • Deliver technical support
  • Manage projects
  • Process payments
  • Issue invoices
  • Maintain system security
  • Detect and prevent abuse or fraud
  • Diagnose technical problems
  • Improve our Services
  • Maintain backups
  • Comply with legal obligations
  • Protect our legal rights

5. Data Retention

We retain personal data only for as long as necessary to provide our Services, fulfill contractual obligations, comply with legal requirements, resolve disputes, and enforce our agreements.

Where retention periods are prescribed by applicable law, personal data will be retained for the required period before being securely deleted or anonymized.

6. International Data Transfers

Some of the service providers we use may process personal data outside the European Economic Area (EEA).

Where personal data is transferred internationally, appropriate safeguards are implemented to help ensure an adequate level of protection consistent with applicable data protection laws.

7. Data Security

We implement appropriate technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access.

These measures are regularly reviewed and updated to reflect changes in technology, security risks, and our Services.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal data
  • Request restriction of processing
  • Object to certain processing activities
  • Request a copy of your personal data in a portable format where applicable
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a competent data protection authority

To exercise your rights, please contact us using the contact information below.

9. Children’s Privacy

Our Services are not directed toward individuals under the age required by applicable law to provide consent for the processing of personal data, and we do not knowingly collect personal data from children.

If we become aware that personal data has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, operational practices, or legal requirements.

The latest version will always be made available through our Services. Continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact:

Lynn Ferrier
Mia Lynn Ferrier
Spitzgarten 9
59494 Soest, Germany

Phone: +49 152 51570255
Email: [email protected]